The Rules of Management: Part 11

1.      Build respect- both ways- between you and your customers. Don’t cheat or lie to your customers. You need them.

2.      Go the extra miles for your customers. Without the customers we are all whistling in the dark.

3.      Be aware of your responsibilities. Can you put your hand on your heart and say your managerial role is ‘clean’?

4.      Be straight at all times and speak the truth. As a manager you have been given a privileged position- one of trust and honor.

5.      Don’t cut corners- you’ll get found out. If we were all made to be personally responsible for what we do in our working lives may be things would get a whole lot better.

6.      Find the right sounding board. You need someone discreet who you can trust, and whose judgment you respect, and who will find time for you.

7.      Be in command and take charge. Teams with good, strong, commanding managers go a lot further because they know there is a captain at the helm.

8.      Be a diplomat for the company. Having to be a diplomat makes you question what your company represents.

9.      End game. It has always been an adventure, always exciting.

 

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The Rules of Management: Part 10

1. Don’t play politics. Every company has people who get stuff done without back-stabbing. Hang out with these people.
2. Don’t slag off other managers. If you refuse to engage in politics then you will be seen as honest and trustworthy.
3. Share what you know. Some managers will see this as a threat. They are the foolish ones.
4. Don’t intimidate. It’s so much better to work inane organization where reward is used instead of fear to get things done.
5. Be above interdepartmental warfare. Even directors are capable of being very silly and childish.
6. Show that you’ll fight to the death for your team. Without your team you are an empty page waiting to be written.
7. Aim for respect rather than being liked. You have to create mystique, an air of power.
8. Do one or two things well and avoid the rest. Best to pick your specialist subject, be really, really good at it and leave the rest to other people.
9. Seek feedback on your performance. Let them tell you the good and the bad. Just nod at it all and say ‘thank you’ and move on.
10. Maintain good relationships and friendships. If you always approach everyone with cheerful optimism you’ll find that they simply have no choice but to respond in kind.

 

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The Rules of Management: Part 9

1.      Don’t bad-mouth your boss. If you can’t find anything good to say, then say nothing at all.

2.      Don’t bad-mouth your team. Things go wrong and sagging off your team doesn’t help. Learn from it and move on.

3.      Accept that some things bosses tell you to do will be wrong. Sometimes you have to accept that bosses don’t know what they are doing.

4.      Accept that bosses are as scared as you are at times. Your job is to take away your bosses’ pain, their fears and make them relax.

5.      Avoid straitjacket thinking. It is easy to forget that you are supposed to be an innovative, creative, cutting-edge sort of manager.

6.      Act and talk as if one of them. If you are a middle manager you should be acting as if you were already a senior manager.

7.      If in doubt, ask questions. So long as you adopt a tone of friendly enquiry, it’s very hard to cause offence with a question.

8.      Show you understand the viewpoint of underlings and overlying. One of the best ways to take the pressure off is to let them all know you understand their viewpoint.

9.      Add value. You must be the one to set the standard- regardless of whether other people rise to it or not.

10.   Don’t back down- be prepared to stand your ground. If you are passionate about what you do, then standing up for what you know is right isn’t that hard.

 

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